Terms and Conditions

These Terms and Conditions apply to appointments, consultations, patch tests, treatments, treatment packages, gift cards and other services purchased from SwissLaser UK.

Our registered office is Cobalt Square, 83 Hagley Road, Birmingham, England, B16 8QG. Our Birmingham clinic is located at Floor 5, Cobalt Square, 83-85 Hagley Road, Birmingham B16 8QG.

By booking an appointment or purchasing a treatment, package or gift card from SwissLaser, you agree to these Terms and Conditions. Nothing in these terms affects your statutory rights as a consumer.

Appointments and packages may be booked or purchased directly through SwissLaser or through an authorised booking platform such as Fresha.

A contract is formed when your booking or purchase is accepted and confirmed by SwissLaser or through the booking platform acting on our behalf.

Prices are stated in pounds sterling and include VAT where VAT is applicable. The price payable is the price confirmed when you complete your booking or purchase, subject to correction of an obvious pricing error before treatment is provided.

A third-party booking or payment platform may have its own terms governing your use of that platform. Those terms do not remove or reduce your statutory rights in relation to services purchased from SwissLaser.

Clients must be at least 18 years old to receive laser hair removal treatment at SwissLaser.

A suitable assessment and patch test must be completed before treatment begins. SwissLaser may require a new consultation or patch test where relevant circumstances have changed, including changes to medication, health, skin condition, sun exposure or treatment area.

Treatment is subject to individual suitability. SwissLaser and its practitioners may postpone, modify or decline treatment where they reasonably consider that treatment would be unsafe, inappropriate or contrary to professional treatment guidance.

You must provide accurate and complete information relevant to treatment, including information about medical conditions, medication, allergies, skin conditions, previous reactions and other matters reasonably requested during consultation or treatment.

You must tell SwissLaser before treatment if relevant information changes. This includes starting or changing medication, changes to your health, pregnancy, recent sun exposure, tanning, skin changes or any reaction following a previous treatment.

You must follow the pre-treatment and aftercare instructions provided by the clinic. If preparation requirements have not been followed or treatment cannot safely proceed, the appointment may need to be postponed.

Laser hair removal is a progressive hair-reduction treatment. Individual response varies according to factors including hair colour and thickness, skin phototype, treatment area, hormonal factors, growth cycles, treatment settings and adherence to the treatment plan.

SwissLaser does not guarantee complete or permanent hair removal, a particular percentage of reduction or an identical result between clients.

Multiple sessions are normally required and maintenance treatments may be recommended depending on individual response.

This does not affect SwissLaser's obligation to provide services with reasonable care and skill.

Treatment packages are personal to the client who purchases them and cannot be sold or transferred to another person unless SwissLaser expressly agrees in writing.

Treatment areas included in a package cannot normally be exchanged for different areas after purchase unless SwissLaser agrees to the change in writing.

Six-session packages must be used within the period stated at the time of purchase or within nine calendar months from purchase, whichever gives the client the longer period.

SwissLaser may reasonably extend a package where treatment has had to be postponed for a documented medical or treatment-safety reason, taking into account the circumstances of the individual case.

Package expiry does not remove any statutory remedy that may otherwise be available to you where SwissLaser has breached the contract or failed to provide a service with reasonable care and skill.

Please give SwissLaser at least 24 hours' notice if you need to cancel or reschedule an appointment, consultation or patch test.

Where less than 24 hours' notice is given, SwissLaser may charge a reasonable late-cancellation fee, retain an applicable booking fee or, for a pre-paid package, deduct the affected session where this reasonably reflects the loss caused by the late cancellation.

Any cancellation charge will take account of the circumstances, including whether the appointment could reasonably be filled by another client and any costs SwissLaser has avoided because the treatment did not take place. A cancellation charge will not exceed the price of the affected appointment.

The same principles may apply where you do not attend an appointment without giving notice.

Please arrive in sufficient time for your appointment. If you arrive late, your appointment may still need to finish at the originally scheduled time to avoid delaying other clients.

Where it is safe and practical to do so, the treatment may be shortened or limited to the areas that can reasonably be completed in the remaining time.

If there is insufficient time to provide the treatment safely or appropriately, the appointment may need to be rescheduled. Any resulting charge will be considered under the same reasonable-loss principles that apply to late cancellations.

SwissLaser may occasionally need to cancel, postpone or reschedule an appointment because of practitioner availability, equipment issues, safety concerns or circumstances outside our reasonable control.

Where SwissLaser cancels an appointment, you will be offered a reasonable alternative appointment. If you have paid specifically for a session that SwissLaser is unable to provide and you do not wish to reschedule, the amount paid for that unused session will be refunded.

Nothing in this section limits any additional rights you may have under consumer law.

Where you enter into an eligible service contract with SwissLaser entirely online, by telephone or otherwise at a distance, you normally have a statutory right to cancel that contract during the period ending 14 days after the day the contract was entered into.

You can exercise an applicable cancellation right by clearly telling us that you wish to cancel. You may contact us at mail@swisslaseruk.com or by using another clear method of communication available to you.

If you ask SwissLaser to begin providing a service during the 14-day cancellation period, we will only begin early performance where the required request has been made.

If you then cancel after the service has begun, you may be required to pay a proportionate amount for the service already supplied, where permitted by law.

Where a service has been fully performed during the cancellation period following your express request and your acknowledgement that the cancellation right will be lost once the service has been fully performed, the statutory cancellation right may end once performance is complete.

These rights apply only where the statutory distance-contract cancellation provisions apply and do not replace any other rights you may have.

Purchases made in person at the clinic do not automatically carry a general change-of-mind right once a binding contract has been entered into.

This does not affect your statutory rights. SwissLaser must provide its services with reasonable care and skill and must comply with other applicable requirements of UK consumer law.

Where you are legally entitled to cancel a contract, obtain repeat performance, receive a price reduction or receive a refund, these Terms and Conditions do not restrict those rights.

Where a refund is legally due, SwissLaser will process it within the period required by applicable consumer law and, where appropriate, using the original payment method.

To discuss a refund or treatment issue, contact mail@swisslaseruk.com.

Gift cards are subject to the value and expiry period stated when they are purchased. Any expiry date or material restriction will be made available to the purchaser before or at the time of purchase.

Gift cards cannot normally be exchanged for cash and unused balances are not refundable merely because the holder changes their mind. This does not affect any statutory right to a refund or other remedy.

A gift card cannot be used after its stated expiry date unless SwissLaser agrees otherwise or the law requires otherwise.

Where SwissLaser advertises a price-match guarantee, a request must be made before the relevant treatment or package is purchased and SwissLaser must be able to verify the competitor's current advertised price.

The competing service must be materially comparable, including the treatment area, number of sessions and nature of the laser hair removal service being offered.

A price match does not apply to obvious pricing errors, expired offers, employee or staff discounts, private or personalised offers, gift-card discounts or promotions that cannot reasonably be verified.

Unless expressly stated otherwise, a price match cannot be combined with another SwissLaser promotional code or discount.

To request a price match, contact mail@swisslaseruk.com with evidence of the qualifying competitor price before purchase.

SwissLaser may introduce, amend or withdraw prices, packages, discounts and promotional offers from time to time.

Changes will not retrospectively increase the price of a treatment or package that you have already purchased and for which a binding contract has been formed, unless you later agree to a change in the services being provided.

Promotional offers may have specific eligibility, redemption or expiry conditions. Any material conditions will be communicated with the relevant offer.

If you are unhappy with any aspect of your appointment, treatment or purchase, please contact SwissLaser as soon as reasonably possible so that we can investigate the issue.

Complaints can be sent to mail@swisslaseruk.com or raised directly with the clinic at Floor 5, Cobalt Square, 83-85 Hagley Road, Birmingham B16 8QG.

We may ask for reasonable information relating to the appointment or treatment so that the concern can be properly assessed.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms excludes or restricts the statutory rights and remedies available to consumers.

Subject to those protections, SwissLaser is responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

SwissLaser is not responsible for loss that was not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control, except where the law provides otherwise.

SwissLaser processes personal information in accordance with its Privacy Policy and applicable UK data-protection law.

Treatment requires the collection of information relevant to suitability and safety. Please read the SwissLaser Privacy Policy for further information about how personal and treatment-related information is used, shared and retained.

SwissLaser may update these Terms and Conditions from time to time to reflect changes to services, business practices or legal requirements.

The terms that apply to a particular confirmed purchase will normally be those in force when the relevant contract was entered into, unless a later change is required by law or you agree to the change.

Last updated: 6 October 2026.

These Terms and Conditions and any contract between you and SwissLaser are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will have jurisdiction. If you live elsewhere in the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.